At Rapid Flow Plumbers Townsville, we are committed to protecting the privacy and personal information of our valued customers. This Privacy Policy outlines how we collect, use, disclose and protect the personal information you provide to us when you interact with our business, whether through our website at https://www.rapidflowplumbingtownsville.com.au/, via email at info@rapidflowplumbingtownsville.com.au, or any other interactions.

Collection of Personal Information We may collect personal information from you when you request a quote, book a job, make an inquiry, provide feedback, or otherwise interact with Rapid Flow Plumbers Townsville. The types of personal information we may collect include:

• Name
• Contact details, including phone number, email address and postal address
• Property address where plumbing services are required
• Payment information and billing address
• Details about your plumbing requirements and job requested
• Other information you choose to provide in your interactions with us

Use of Personal Information The personal information collected by Rapid Flow Plumbers Townsville will only be used for the purpose it was provided, including:

• Responding to your inquiries and providing quotes
• Arranging and carrying out plumbing services at your property
• Billing and payments
• Providing updates on the status of plumbing work
• Requesting feedback on our services
• Promoting our services and special offers, where you have opted-in to receive marketing communications
• Improving our customer service and business operations

We will not use your personal information for any other purpose without your consent, unless required or authorized by law.

Disclosure of Personal Information Rapid Flow Plumbers Townsville will not rent, sell or trade your personal information to any third parties for marketing purposes without your express consent.

We may disclose your personal information to:

• Rapid Flow Plumbers Townsville employees, contractors and service providers, to the extent reasonably necessary to provide plumbing services and perform our business operations. Our service providers are obligated to protect the confidentiality of any personal information we share with them.
• Courts, tribunals, law enforcement or other government authorities to comply with applicable laws, regulations or legal processes.
• Any other third party with your express consent.

Data Security Rapid Flow Plumbers Townsville takes the security of your personal information seriously. We utilize a range of physical, electronic and procedural safeguards to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure.

Our website uses secure socket layer (SSL) encryption to protect personal information submitted through online forms. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to protect your personal information, we cannot guarantee its absolute security.

Access and Correction You have the right to access the personal information we hold about you, and to ask that your personal information be corrected or updated. If you would like to access or correct your personal information, please contact us using the details provided below.

Changes to this Privacy Policy Rapid Flow Plumbers Townsville may modify or update this Privacy Policy from time to time by publishing the revised version on our website. We encourage you to check this page periodically to ensure you are comfortable with any changes.

Contact Us If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Rapid Flow Plumbers Townsville
Email: info@rapidflowplumbingtownsville.com.au Website: https://www.rapidflowplumbingtownsville.com.au/ Address: [Insert postal address] Phone: [Insert phone number]

We will respond to your inquiries or complaints within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au to lodge a complaint.

This Privacy Policy was last updated on 08 January 2025.